Privacy Policy for SMS Communications

Last Updated: January 23, 2025

At Dental Sanctuary of Fanwood (“we,” “our,” or “us”), we are committed to protecting your privacy and ensuring the security of your personal information. This Policy explains how we collect, use, and safeguard your data in relation to our SMS text messaging services, including appointment reminders, updates, and notifications sent through 10-digit long codes (10DLC).

1. Information We Collect

When you opt-in to receive SMS communications from us, we collect the following personal information:

• Phone Number: To send you SMS appointment reminders and related notifications.
• Appointment Information: Details about your scheduled dental appointments to provide timely reminders and updates.
• Interaction Data: Information related to your responses to SMS messages (e.g., whether you reply with “STOP” to opt-out).

We may also collect other information necessary to provide you with the services you request, but we will never collect sensitive personal health information through SMS communications.

2. How We Use Your Information

We use your phone number and appointment information for the following purposes:

• To send SMS appointment reminders, confirmations, cancellations, and reschedules.
• To notify you of any changes to your appointment.
• To communicate with you about our practice and services that are relevant to your care.

We will not use your phone number for marketing purposes or share it with third parties, except as described in this Privacy Policy.

3. How We Protect Your Information

We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, and destruction. All data we collect, including your phone number and appointment details, is stored securely and used solely for the purpose of SMS communications related to your dental care.

However, no method of data transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

4. Your Consent to SMS Communications

By providing your phone number to us and opting in to receive SMS communications, you consent to receive text messages related to your dental appointments and practice-related updates. You are not required to consent to SMS communications as a condition of receiving dental services.

5. Your Rights and Control Over Your Information

You have the following rights in relation to your personal data:

• Opt-Out: You may opt-out of receiving SMS communications at any time by replying “STOP” to any SMS message. After opting out, you will no longer receive appointment-related messages unless you re-subscribe.
• Updating Your Information: If you wish to update your phone number or other contact details, please contact us directly, and we will make the necessary changes.
• Access and Deletion: You may request to access or delete the information we have stored about you. Please contact us at the details below to make such a request.

Please note that even if you opt-out of SMS notifications, you may still receive other communications from us via other methods, such as email or phone, regarding your dental care.

6. Third-Party Service Providers

We may use third-party service providers to facilitate the sending of SMS messages and to manage our communications. These providers are contractually obligated to use your personal data only for the purposes of delivering the SMS notifications on our behalf and to comply with relevant privacy regulations.

We ensure that all third-party providers comply with 10DLC and other applicable regulations to ensure the security and privacy of your data.

7. Message Delivery & Carriers

While we make reasonable efforts to ensure reliable delivery of SMS messages, we cannot guarantee that all messages will be successfully delivered due to factors such as network or carrier issues. If you do not receive an SMS message, please contact us directly to confirm your appointment details.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you by updating the “Last Updated” date at the top of this page. Continued use of our SMS services after such changes constitutes your acceptance of the updated Privacy Policy.

9. Contact Us

If you have any questions about our SMS communications or this Privacy Policy, or if you wish to update your contact information or exercise your rights as outlined above, please contact us at:

Dental Sanctuary of Fanwood
Phone Number: 908-490-6614 or email us at FrontDesk@dentalsanctuaryco.com

This Privacy Policy is intended to comply with relevant laws and regulations, including 10DLC guidelines, and to protect your privacy as a patient. We value your trust and are committed to safeguarding your personal information.

Terms and Conditions for SMS Appointment Notifications

By opting in to receive SMS text message appointment reminders, updates, and notifications from Dental Sanctuary of Fanwood (“we,” “our,” or “us”), you agree to the following terms and conditions. Please read them carefully.

1. SMS Appointment Notifications

We offer SMS text message notifications to inform patients about upcoming appointments, changes, and other practice-related updates. By providing us with your phone number, you consent to receiving SMS text messages from us regarding your appointments and related information.

2. 10DLC Compliance

We use 10-digit long codes (10DLC) for sending SMS messages to patients, which is a messaging system approved by mobile carriers for business-to-consumer communications. By opting in to receive SMS notifications, you acknowledge that:

• Opt-In: You voluntarily provide your consent to receive SMS communications from us.
• Message Content: Messages will be related to your dental appointments, including appointment reminders, reschedules, cancellations, and other practice-related updates.
• Carrier Costs: Standard message and data rates may apply. Please check with your mobile carrier for specific charges.
• Frequency of Messages: You may receive multiple messages per appointment cycle, but you can opt out at any time.
• Opt-Out: If at any point you wish to stop receiving SMS text messages, you can reply with “STOP” to any message, and you will be unsubscribed from further notifications. Alternatively, you can contact us directly to request removal.

3. Patient Privacy and Data Security

We respect your privacy and are committed to protecting your personal information. Your phone number will only be used for SMS appointment reminders and notifications related to your dental care. We will not share or sell your phone number to third parties for marketing purposes.

For more information about how we handle your personal data, please review our [Privacy Policy].

4. Message Frequency & Response Time

• You may receive appointment-related text messages from us before your scheduled visits.
• You are not required to respond to the appointment reminder messages, but if you need to reschedule or cancel an appointment, please follow the instructions provided in the message or contact us directly.

5. Message Delivery

While we use reliable technologies for delivering SMS text messages, we cannot guarantee message delivery due to network or carrier issues. If you do not receive a message, please reach out to us directly to confirm your appointment.

6. Changes to These Terms

We may update these Terms and Conditions from time to time. If we make significant changes to how we communicate with you via SMS, we will notify you. Your continued use of SMS notifications after any changes to these terms constitutes your acceptance of the revised terms.

7. Contact Us

If you have any questions about our SMS notifications or need assistance with opting out or updating your contact information, please contact us:

Dental Sanctuary of Fanwood
Phone Number: 908-490-6614
Email: FrontDesk@dentalsanctuaryco.com

By agreeing to receive SMS text message notifications, you confirm that you have read, understood, and accepted these Terms and Conditions.